Georgetown University

School of Business

MGMT550 Information Technology and Business Strategy

Changing the mindset

From personnel management to human resource management and beyond

Ewan Sutherland

Human resources management

Human resource management involves all management decisions and actions that affect the nature of the relationship between the organisation and employees--its human resources.

Beer et al., Harvard Business School

The emergence of HRM

Human resource management

The benefits of good HRM


To manage is to lead, and to lead others requires that one enlist the emotions of others to share a vision as their own
Henry Boettinger, Formerly, Director of Corporate Planning, AT&T


People cannot be managed. Inventories can be managed, but people must be led.

H Ross Perot, Founder, Electronic Data Systems

Making it happen means involving the hearts and minds of those who have to execute and deliver. It cannot be said often enough that these are not the people at the top of the organisations, but those at the bottom.

Sir John Harvey-Jones, Making it Happen

Nowadays we are all leaders

Managing change

When you want to change people you need courageous patience.
James I Owen, Deputy Commissioner, Internal Revenue Service

The manager as consultant

Barriers to understanding

Organisational politics

Niccolo Machiavelli (1469-1527)

In victory vengeance, In defeat malice.


A vision of a new organisaton

Network organisations

The knowledge platform

Intellectual capital

Knowledge that exists in an organisation that can be used to create differential advantage.
K Hugh Macdonald, ex-ICL

Applications of intellectual capital

If you don't keep your intellectual capital refreshed it will erode


Organisational culture

A pattern of basic assumptions - invented, discovered by a given group as it learns to cope with its problems of external adaptation and internal integration - that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relations to those problems.
Ed Schein, Organisational Culture and Leadership

Levels of organisational culture

Organisational culture

An appropriate organisational culture can compensate for the failings of the structure and processes

Michel Crozier

Organisational design

a planned programme across the organisation to evaluate and improve the processes and structures by which the organisation operates

Guidelines in user involvement

Readings in HRM

Changing the mind set

Copyright Ewan Sutherland, 1995.

Ewan Sutherland's home page